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Returns &  Exchanges 

At OQQ, we strive to ensure every piece you purchase from us exceeds your expectations. However, if you find yourself less than thrilled with your order, we've got you covered. Here's how our return and exchange policy works, designed to make the process as seamless as possible:

1.Order Modifications or Cancellation

If you need to tweak your order, please reach out to us at info@oqq.com within 24 hours of placing your order to request changes like modifying the items, updating your address, or canceling the order. If you missed the window, your order might already be on its way to you.

 2.Returning or Exchanging

Initiate a Return

  1. Email us at info@oqq.com with your order number.
  2. Follow our instructions for returning the item(s) to:
    Address: 605A Lofstrand Lane, Unit A, Rockville Maryland 20850
    Contact Name: oqq.com
    Phone: 2257151572
  3. Ensure the item is in its original condition, undamaged, unstained, and unused, including all packaging. Damage caused by misuse may disqualify you from a return.
  4. Refund processing typically occurs within 5 business days upon receipt of your return.

Exchange Process

  1. Email us your order number and explain the reason for your exchange.
  2. Same item exchange only no price value differences.
  3. Shipping fees For returns/exchanges due to personal reasons like dislike or incorrect size, you'll have to cover the shipping costs. 
  4. Quality issues? No shipping costs for you. Send us photos and order details, and we'll assist promptly.

Important Notes

  • Return Period: 15 days from delivery date.
  • Exchange Timeline: We process exchanges within 1 business day of receiving and inspecting your returned item. Standard shipping takes about 5-7 business days.
  • Non-Returnable Items: Used, damaged, or altered items beyond our control are not eligible for return.

Refunds

  • Approval: Once your return is accepted, we aim to complete the refund within 7 working days.
  • Method: Refunds go back to your original payment method (PayPal, Credit Card).
  • Tracking: Check your account status and contact your bank if there are delays.

Need Assistance?

For any questions regarding late or missing refunds, or any other concerns, please don't hesitate to contact us at info@oqq.com. We're here to help!

Shipping Guidelines

  • Reuse packaging: Help us reduce waste by reusing the packaging from your original delivery.
  • Track your return: For your peace of mind, use a trackable shipping service when returning items.

Our goal is to make every interaction with OQQ a positive one. Should you need to return or exchange an item, rest assured we'll do everything we can to facilitate a smooth transition. Thank you for choosing OQQ!

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