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Returns &  Exchanges 

We're committed to delivering an exceptional shopping experience at OQQ. Should you bump into issues that require returns or exchanges, we're here and ready to help.
 1. Order Modifications or Cancellation
After your order has been placed, you have 24 hours to contact info@oqq.com and request order modifications, change of address, or a cancellation. If you missed the window, your order might already be on its way to you.
 2. How to initiate a return / exchange?
◆ Contact customer service info@oqq.com to negotiate the return or exchange.

◆ Send the item(s) to the address below once your return/exchange is approved.
 Address: 605A Lofstrand Lane, Unit A, Rockville Maryland 20850. 
Name: oqq.com
Tel: 2257151572

◆ We'll process your return/exchange and issue a refund to your original form of payment, usually within 5 business days.
◆ Shipping fees may apply for returns/exchanges due to personal reasons like dislike or incorrect size.
 
3. What is the return period?
We provide a refund & exchange period within 15 days of the date that you receive your package.
 4. Under what circumstances do I have to pay the return shipping costs?
1) Personal Reason: Dislike/Unsuitable for Return
Yes, you are responsible for all return shipping costs. We recommend that you send your return with a tracking option, because we will not be responsible for lost returns.
2) Quality Problem: Wrong/Damaged Products for Return
No, you don't need to bear the return shipping costs. Please send us an email with your order number details, also the problem pictures. We will look into the case once we receive your email, then offer you solutions.
 5. Non-Returnable Items:
♣ Obvious signs of use
♣ Any item not in its original condition, is damaged or missing parts for reasons not due to our error
♣ Any item that is returned more than 15 days after delivery
 6. Refunds (only if applicable):
1)Approval: Once your return is delivered, we aim to complete the refund within 7 working days.
2)Method: Refunds go back to your original payment method (PayPal, Credit 3)Card. Tracking: Check your account status and contact your bank if there are delays.
 7. Assistance:
For any questions regarding late or missing refunds, or any other concerns, please don't hesitate to contact us at info@oqq.com. We're here to help!
8. Shipping guidelines:
1)Reuse packaging: Help us reduce waste by reusing the packaging from your original delivery.
2)Track your return: Use a trackable shipping service when returning items.
Our goal is to make every interaction with OQQ a positive one. Should you need to return or exchange an item, rest assured we'll do everything we can to facilitate a smooth transition. Thank you for choosing OQQ!
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